Our Commitment to Quality
At Keen Cubs, we stand behind the quality of every product we sell. To provide you with complete peace of mind when shopping for your little ones, we offer comprehensive warranty coverage on all our products.
Standard Warranty Coverage
- Duration: All products come with a 1-year warranty from the date of purchase, unless otherwise stated on the product page
- Coverage Start: The warranty period begins on the date of your purchase
- Proof of Purchase: Please retain your order confirmation email or receipt as proof of purchase
What’s Covered
Our warranty covers:
- Manufacturing defects
- Material defects
- Structural issues
- Functionality problems
- Parts and components failure under normal use
Shipping Under Warranty
For items covered under warranty:
- We will cover the cost of shipping replacement parts or products to you
- If we need to inspect the defective item, we will arrange and cover return shipping
- All warranty-related shipping is handled through our approved carriers
How to Make a Warranty Claim
- Contact Our Customer Service
- Email: support@keencubs.com
- Phone: 02034885853
- Include your order number and detailed description of the issue
- Documentation Required
- Order number
- Photos or videos showing the defect
- Description of the problem
- Your contact information
- Response Time
- We will acknowledge your claim within 2 business days
- A resolution will be provided within 5 business days
Warranty Limitations
The warranty does not cover:
- Damage caused by misuse or abuse
- Normal wear and tear
- Unauthorized modifications
- Accidents or improper assembly
- Products used for commercial purposes
- Cosmetic changes that don’t affect functionality
Additional Information
- The warranty is non-transferable and applies only to the original purchaser
- Replacement parts or products may be new or refurbished
- The warranty period is not extended by any repairs or replacements
- This warranty gives you specific legal rights, and you may have other rights that vary by region
Customer Support
For any warranty-related questions or claims, our customer service team is here to help:
- Email: support@keencubs.com
- Phone: 02034885853