At keencubs.com, we are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not satisfied with your purchase, please review our refund and returns policy below.
Returns
You can return any item purchased from keencubs.com within 30 days of receiving it, provided the item meets the following conditions
| Item Condition | Return Eligibility | Details |
|---|---|---|
| Unused and in original packaging | Eligible for return within 30 days | Must be in resaleable condition. |
| Damaged or faulty upon arrival | Eligible for return or exchange | Must report within 24 hours of delivery. |
| Customized or personalized items | Non-returnable unless faulty | Due to the custom nature of the product. |
Return Process
- Contact Us: Reach out to our customer service team using the contact form or email us at support@keencubs.com to request a return authorization.
- Approval: Once your return is approved, you will receive instructions on how to send your item back to us.
- Include Information: Please include your order number and any relevant details to help us process your return efficiently.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
Refunds
Once your returned item is received and inspected, we will email you to notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
- Partial Refunds: In certain cases, partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error).
- Non-Refundable Items: Customized or personalized items cannot be refunded unless they arrive damaged or faulty.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same product, please email us at support@keencubs.com, and we will guide you through the process.
Faulty or Damaged Items
If you receive a faulty or damaged item, contact us immediately at support@keencubs.com with details of the defect or damage. You must report this issue within 24 hours of receiving the item. We may request photographs of the damage to help process the claim.
- Resolution: Depending on the situation, we may offer a replacement, repair, or full refund.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made items.
- Gift cards.
- Items marked as final sale.
Late or Missing Refunds
If you haven’t received your refund yet:
- Double-check your bank account.
- Contact your credit card company, as it may take some time for the refund to be posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at support@keencubs.com.
Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please contact us:
Email: support@keencubs.com